Tech Help for Parents

New FCPS Tech Help Desk

To support families who are working with their children during virtual learning, Fairfax County Public Schools (FCPS) has launched a new Parent Technology Help Desk, effective Monday, August 24. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians who need help in a language other than English can inform the help desk staff when they call, and an interpreter will join them live on the call.

If help desk staff members are unable to solve the issue, they will request help from the appropriate FCPS team.

 

Helpful Tech Links

Below are several links that will help to answer many of your technology-related questions:

Parent and Student IT Support Portal homepage

Self Help Hub

Password Management

Tips for Online Learning Success

Preparing for Learning at Home

YouTube Playlist of Tech Tips

 

Parent Help Tech Sessions

Click below for recordings of Parent Help Tech Sessions hosted by Ms. Chopra, the Belvedere School-Based Technology Specialist:

English:  8/18 Morning    8/18 Evening

Spanish:  8/19 Morning    8/19 Evening